PAYMENT & REFUND POLICY
- i Vapor UAE Store Accepts payment by Visa or MasterCard Debit or Credit Cards in AED for its Products. All online purchases are also governed by the terms & conditions mentioned hereon and all over the website
- We’ll make sure that all of your details and payments are secured and protected.
- i Vapor UAE Store offers multiple payment options so our customers can select what suits them the most. Payments can be done through:
- Credit/Debit cards: instant payment online, mobile website, or in Retail Shop.
- Cash on Delivery (for UAE Orders only): pay Cash at your convenience upon order delivery to your door step.
- Bank Transfer: By selecting this payment option at checkout, Bank Details will be shown to process the payment by Bank Transfer, for international Bank Transfer we will consider the net payment received at our Bank account only.
- Where we cannot obtain authorization for your payment;
- If there has been a pricing or product description error; or
- If you do not meet any eligibility criteria set out in our terms and conditions.
- Where goods ordered by you are not available;
- If we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
RETURNS, REFUND & WARRANTY:
Our Returns, Refund & Warranty policy updated starting from 1st Jan 2022 as follows:
We always want to ensure that you have enjoyed for i Vapor UAE Store Shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us.
- We are accepting returns for your Non Opened products for a full refund on the retail price only. Please note, products returned with any signs of usage by the customer will not be refunded, exchanged, or credited and will be returned to the customer.
- Please request a return by contacting us by mail or WhatsApp, and return your items to us at our shop at your own cost.
- Please note that original shipping costs will not be refunded.
- The replacement items will be shipped back to the customer at his own cost or credited to his account which can be used in any future orders.
- Returns will be accepted within 2 days after receiving the order.
- Consumable and perishable items (e-liquid and replacement coils, pods, disposables) No returns accepted under any circumstances.
Please contact customer support Click Here for a Refund request. Please provide as many details as possible, including Order #, Name, Address, Phone Number, and REASON for the return with photos. If the return is approved you will get further directions on shipping the package back to us. Any refund or replacement will be issued once the shipment has been returned physically to our shop and processed.
The Refunded amount shall be transferred to the customer's account & the amount of Refund will be calculated as the total order amount excluding Shipping Charges (for two ways) and bank charges
For returned orders due to the customer refusing to receive the order from the shipping courier, No Refund will be applied under any circumstances.
Our 7 days warranty begins the day the items are delivered. The customer handles all costs in shipping items back to i Vapor UAE Store, and i Vapor UAE Store handles all costs in shipping the item back to the customer after inspecting the faulty items & checking if it is applicable under our warranty policy.
What is not covered by our warranty?
- E-liquids, Atomizers, Tanks, Re-buildable products, batteries, chargers, mechanical mods, drip tips, coils, or any other accessories on the device itself are NOT covered.
- Failure or damage caused due to improper use or unauthorized repair.
- Failure or damage as a result of excessive force such as dropping or abuse.
- Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
- Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
- Leaky tanks are not covered under warranty.
- Loss or damage due to missing components.
- Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
- Damage to the finish (cosmetic issues), or scratches from a brushed finish.
- Rattling or sticky buttons.
- Modifying a product in any way automatically voids the warranty.
- Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- All Kinds of disposable cigarettes.
What is covered by our Warranty?
- LED screen issues
- Charging port issues
- Battery issues (turning off when firing, etc.)
- Unit auto firing.
- Chip malfunctions
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
If you are still covered under warranty, please contact us click here